Anyone who owns gold ornaments can avail the loan. (Note: minors are not eligible.) To obtain the loan you need to submit your gold jewelry (within a karat range of 18 to 24 k) at the branch. The loan amount that is sanctioned will be based on the gold valuation which involves verification of its purity. The weight of stones etc. fixed on the ornaments will be deducted for the purpose of valuation.

We need one document of identity proof (such as ration card, Aadhar, driving license, PAN Card, Voter ID card, Passport, Pass book etc.) and one document of residential proof. There are no end-use restrictions in gold loans.

Interest rate is decided based on the frequency of interest payment. Loans are granted for specific tenor and interest can be paid by the customer at any time. Interest rate depends on the amount on per gram rate availed on such gold. Company will disclose the rate in the website

Our Gold loan products have different tenor as decided by company time to time and customer can choose the tenor.

We have to verify the loan documents submitted by the applicant as well as the purity of Gold. After completion of such verification loans are sanctioned from branches.

Gold ornaments accepted as pledge by the customers are stored at the branches in strong safe / strong room built to the standards and specifications applicable to commercial banks. The pledged gold ornaments are insured for full value. Live verification of all branches is done at head office as an additional measure.

Customer can make the interest payment through any of the branches of Kosamattam after paying required charges.

Customer has to visit the respective branch and submit the pawn ticket (given to them at the time of taking loan) to the counter staff at the branch with a request to close the loan account. The staff will enquire into your account in the (computer) system and inform you of the outstanding loan amount (principal + interest accrued). By depositing the outstanding loan amount with up to date interest and other charges, the loan account is closed. The branch head then hands over the ornaments to the customer against his/her acknowledgement.

Kosamattam Gold loans may be availed for any amount between Rs.500 to a maximum of Rs.50,00,000 Loan requests more than 50 Lakh shall be approved only after the confirmation from Head office Credit department.

Customers are free to repay part amount of loan and/or accrued interest thereon at any time in order to reduce the interest burden on the loans.

Customer as well as his representative can pay the interest. Customer has to visit our branch for collecting the gold and if customer is not in a position to collect the gold then he can send a representative with specified request letter.

In case loan amount is not repaid on or before the due date, penal rate of interest is liable to be charged on the loan amount from the due date of loan.

Appraising is done in the presence of the customer only. Due care is taken during appraisal to ensure that there is no damage to the ornament during any stage of appraising or storing

The most important things from the customer’s perspective are transparency, security and choice of loan product to suit individual requirements. Transparency would help the customer see for himself what he gets in return for what he pays. Security is about how well the gold is physically secured, and also about the internal systems and procedures at the company which ensure that there is no scope for any mala fide actions after the jewellery has been pledged. The choice of loan products should cover the range from high LTV (loan to value) to low LTV, with appropriate variations in interest rates. Kosamattam dont want to lose any customer and due steps has been taken for the satisfaction of every customer.

We are in Gold loan business for a century and the trust we are with the customer is the heart of the company. All steps have been taken to ensure that the entire customers are happy with the service from Kosamattam. We are serving the gold loan with due care and loan is approved without any delay if the documents are sufficient.

LTV is the base fixed by authority which is the maximum amount which can be given as loan. For Eg if the market price is ₹2000/ gram then the maximum loan that can be provided will be 1500 if the fixed LTV is 75. Interest rate will be high for loan with higher LTV based on the risk.

After the tenor we will send auction notice to the customer through registered letter. If the loan is still not repaid with penal charges then auction date will be published in newspaper and the amount will be collected from the bidder. Excess amount received on such auction will be repaid and if amount is not enough to settle the gold loan then legal action shall be taken against the customer. We will also send post auction notices to the customer.

Customer has to submit the pawn ticket while closing the gold loan. In case the pawn ticket is losed then customer has to submit the indemnity and extra charge for pawn ticket loss.

If the customer has died then nominee can settle the amount and collect the gold loan on submission of required death certificate. If nominee is not mentioned then legal heir can collect the gold after making the payment.